GSIS tops rating among gov’t agencies in anti-red tape survey

Date published: Jan 21,2023January 21, 2023

GSIS tops rating among gov’t agencies in anti-red tape survey State pension fund Government Service Insurance System received the Silver Award from the Anti-Red Tape Authority (ARTA) for obtaining the highest rating of 92.8% or “Very Satisfactory” among 50 government agencies in the ARTA Report Card Survey (RCS) 2.0. “We are honored to receive this recognition that affirmed our efforts to provide the most responsive customer experience to our members and pensioners. They can rest assured that GSIS will continue to find ways to make its services more convenient, seamless, and maginhawa,” said GSIS President and General Manager Wick Veloso....

GSIS earns Malacañang’s commendation for 100% resolution of client concerns

Date published: May 23,2022May 23, 2022

State pension fund Government Service Insurance System (GSIS) was recently lauded by Malacañang’s 8888 Citizens’ Complaint Center for attaining 100% resolution rate of citizens’ concerns. This is the fifth consecutive year that it received a perfect rating from the Office of the President. GSIS was reported to have resolved 299 citizen’s concerns as of March 2022. Last year, from January to December, a total of 1,104 concerns were similarly acted upon within the 72-hour turnaround time. In prior years, from 2018 to 2020, GSIS was similarly commended by Malacañang for consistently addressing all referrals from the President’s Hotline 8888 within...

Malacañang commends GSIS anew for 100% resolution of client concerns

Date published: Jun 10,2021June 10, 2021

Date Posted: 10 June 2021 Malacañang recently commended the Government Service Insurance System (GSIS) for resolving 100% of the concerns that it referred to the pension fund within the prescribed turnaround time of 72 hours. The 8888 Citizens’ Complaint Center, under the Office of the President, cited in its letter that GSIS acted on all the 188 citizens’ concerns that were referred to it from January 1 to February 28, 2021. It was the second commendation given by Malacañang to GSIS for a 100% commendation rate of client concerns since the 8888 Citizens’ Complaint Center was introduced in 2016. The...