GSIS urges members, pensioners to update contact info

State pension fund Government Service Insurance System is encouraging members and pensioners to update their contact information such as mobile numbers and email addresses in their GSIS records.

“We appeal to all our members and pensioners to apprise GSIS on their new contact details to enable us to send information about our latest programs, update them on their claims and prevent the sending of information to the wrong recipient,” said GSIS President and General Manager Wick Veloso.

Active members may update their contact details through their agency authorized officer (AAO).

“We request the help of our partner AAOs and electronic remittance file handlers to facilitate the timely submission of member’s request forms so we can make the necessary changes,” Veloso added.

Members may also update their contact information through the GSIS Wireless Automated Processing System (GWAPS) kiosks.

Pensioners and inactive members may send their requests through email, postal mail or courier or over-the-counter by submitting a member’s request form to their handling GSIS office, which they can find by clicking the link:

For more details, members and pensioners may visit the GSIS website, or GSIS Facebook page,; email; or call the GSIS Contact Center at 8847-4747 (if in Metro Manila) or 1-800-8-847-4747 (for Globe and TM subscribers) and 1-800-10-847-4747 (for Smart, Sun, and Talk ‘N Text subscribers).