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GSIS Reforms

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Restored loan privilege of members from suspended agencies. GSIS members may now avail of loans even if their agency is suspended.

Liberalized the terms of the Emergency Loan (EL) Program. Enjoy lower interest rate and pay first amortization three months after loan granting.

Expedited transaction processing. Submit fewer documents. File claims at any GSIS branch office. Withdraw benefits 24/7 from any automated teller machine (ATM) using the GSIS eCard or Unified Multipurpose Identification (UMID) card.


Expanded service delivery channels. GSIS has 54 branch offices, 13 extension offices, 58 service desks, and 959 GSIS Wireless Automated Processing (GW@PS) kiosks, complemented by over 1,000 ATMs of servicing banks nationwide. Thirty portable GW@PS kiosks are also ready for deployment during calamities.

Established the Contact Center. Call the following numbers for GSIS concerns 24/7:

Using landline (Metro Manila) (02) 847-47-47

Using Globe/Touch Mobile 1-800-8-847-4747

Using Smart/Sun/Talk ‘N Text 1-800-10-847-4747


Raised the minimum basic monthly pension for old-age pensioners. Raised the minimum basic monthly pension to P5,000 beginning January 2013.

Revoked the personal appearance requirement for pensioners. Pensioners except those in the Autonomous Region of Muslim Mindanao (ARMM) and those based abroad, may now receive their pension without traveling to the GSIS to update their status.

Relaxed the policy on entitlement to survivorship pension. Surviving spouses of deceased GSIS members and pensioners who are employed or receiving income from other institutions are now entitled to pension benefits.


Opened to public the competitive procurement process in reinsuring big-ticket accounts. GSIS instituted an open and competitive bidding process for reinsurance needs of big-ticket accounts, resulting in Php1 billion in savings and improved coverage for the insured agencies.


Engaged stakeholders. GSIS listens to the concerns of stakeholders through dialogues and public sector consultations giving rise to new and better policies and programs.


Improved rating in the Anti-Red Tape Act Report Card Survey (ARTA RCS). From a Failed overall rating in the ARTA-RCS conducted by the Civil Service Commission in 2012, GSIS obtained an ‘EXCELLENT’ rating of 92% in 2014. GSIS also topped the ARTA.

Sustained financial stability. GSIS is in a healthy financial state. In 2014, total assets increased 15.6% hitting Php 910 billion. Net income stood at Php 140 billion, a significant improvement from the previous year’s Php 44.3 billion. Fund life is also longer by six years at 2048 (2042 in 2010), an assurance that the GSIS will be there to pay the benefits of its members as and when they fall due.

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