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GSIS Head Office to remain closed until Tuesday (17 March 2020)
GSIS Head Office to remain closed until Tuesday (17 March 2020)
Date Posted: March 14, 2020

The GSIS Head Office located in Pasay City will remain closed to the public until Tuesday, 17 March 2020. This was the announcement made today by Rolando Ledesma Macasaet, President and General Manager of the Government Service Insurance System (GSIS).

“Last Friday, one of our frontline employees in the Head Office had fever, cough and colds. His health situation is being monitored. So as a precautionary measure, the GSIS Head Office will remain closed to the public until we get the final test results of the said employee,” Macasaet stated.

Last Thursday and Friday (12-13 March 2020, the GSIS Building in Pasay City – which also houses the Philippine Senate – was closed down for disinfection and cleaning, due to reports that a certain Senate resource person tested positive for the COVID-19 virus.

This is in compliance with the President’s directive to strictly observe measures to contain the spread of the COVID-19 virus.

PGM Macasaet assured that even as the GSIS head office is closed until Tuesday, “we already formed a skeletal workforce for the duration of the closure, and adopted work-from-home arrangements to ensure the continued delivery of our services to our stakeholders.”

“For the time being, we are advising our pensioners and members to utilize our online platforms and remote systems,” Macasaet said.

“Our members have so many options to choose from, so they do not really have to go to GSIS anymore. If a government employee wants to borrow money, our loan application process is almost entirely online now. You submit your loan application via GWAPS (GSIS Wireless Automated Processing System) kiosk, your agency authorized officer approves it; then we credit your money to your bank account within three (3) working days,” Macasaet said.

The state pension fund has a total of 905 GWAPS machines installed in large government offices such as DepEd, provincial capitols, city and municipal offices, as well as selected Robinsons and SM shopping malls. Through GWAPS, members can also check their membership records and their loan balances remotely, without having to go to a GSIS branch.

Further, they can access their membership records via the Internet through the eGSISMO (Electronic GSIS Members Online).

For inquiries about the latest GSIS programs, members and pensioners may visit the GSIS website ( and GSIS Facebook account. Members and pensioners based in Metro Manila may also call the GSIS Hotline at (02) 8847-47-47; 1800-88474747 (for Globe and TM subscribers – free with minimum ₱8 load); or 1800-10-8474747 (for Smart, TNT and Sun subscribers – ₱8 per call).