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GSIS earns ISO 9001:2015 for major processes

Date Posted: March 15, 2019

The Government Service Insurance System (GSIS) was recently conferred the coveted International Organization for Standardization (ISO) 9001:2015 certification after meeting international standards for the quality management system (QMS) of its major processes. The awarding ceremony was held at the GSIS Theater in Pasay City.

“Public servants deserve world-class service whenever they transact at our office. I am very fortunate because the men and women of GSIS have always imbibed the heart for excellence. Mediocrity has no place in government,” GSIS President and General Manager Jesus Clint Aranas said during the conferment of the award.

GSIS received the ISO 9001:2015 certification for GSIS’s QMS on loans processing, membership administration, maturity claims processing, motor vehicle claims processing, and related critical support processes.

“We are now poised to expand the scope of our ISO certification to include our funeral benefit claims processing and marketing of nonlife insurance processes. We are also eyeing the Information Security Management System certification for membership,” PGM Aranas announced.

GSIS was conferred its first certification under the ISO 9001:2008 for loans processing in 2015. The following year, GSIS received the updated version, ISO 9001:2015, for loans processing and expanded its scope to include membership administration. The two processes were then certified anew in 2017 and the scope was further expanded to include maturity claims and motor vehicle claims processing.

GSIS’s quality management system for loans and maturity claims processing covers the application up to payment to the borrower or claimant; for motor vehicle claims processing, from application to issuance of letter of authority; and for membership administration from creation to updating of all active members’ and pensioners’ records.