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GSIS boosts network speed to improve service
GSIS boosts network speed to improve service

Date Posted: July 31, 2014

The Government Service Insurance System (GSIS) is set to upgrade this August, its existing telecommunication lines and acquire additional bandwidth for its branch offices across the country, to further improve its service to members and pensioners.

Under the project, GSIS will increase the telecommunication lines of remote GSIS offices to provide fast and reliable wide area network (WAN) connections and better network infrastructure support to GSIS employees in branch offices.

“A stronger interconnection among GSIS offices will improve productivity and efficiency of our employees ultimately leading to the faster processing of benefits of our members and pensioners,” President and General Manager Robert Vergara said.

A bandwidth of 2 Mbps (Megabits Per Second) will be installed in 20 big and medium branch GSIS offices (serving up to 30,000 members); 1 Mbps in nine small branch offices (serving less than 20,000 members); and 512 kbps (Kilobytes Per Second) in eight extension offices (serving less than 10,000 members).

The increased bandwidth will also minimize network disruptions for more efficient sharing of data among offices.

GSIS has not upgraded its telecommunication lines since 2006.

Vergara said that along with the upgrade in telecommunication, the pension fund is leveraging on advances in technology to provide responsive and seamless services to its more than 1.7 million members and pensioners through various systems enhancements.

This month, GSIS rolled out the Electronic Billing and Collection System (eBCS), a web-based application that enables the pension fund to send its billing statements for premium and loan amortization to government agencies electronically, and accept payments online.

Also in December, GSIS will pilot the electronic GSIS Members On Line or eGSIS MO, a new web-based system that will allow GSIS members to update and create their service records.

Initially, those members aged 59 years old and above, may access electronically their membership profile, premium payments, status of loan applications, loan repayments and balances, service records and Statement of Member’s Account.

“We want to empower our members and pensioners by providing them access to their records real time,” Vergara said.