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ASEAN Social Security Association (ASSA) cites GSIS for customer service, innovation
ASEAN Social Security Association (ASSA) cites GSIS for customer service, innovation

Date Posted: September 7, 2017

At the 34th ASSA Board Meeting held last month in Udon Thani, Thailand, GSIS was recognized anew by ASSA for the GSIS Wireless Automated Processing System (GWAPS) kiosks and the Electronic GSIS Member Online (eGSISMO) system, under the customer service and innovation categories.

The first of its kind to be launched in the country, GWAPS utilizes state of the art technologies including radio frequency identification, biometrics, and Virtual Private Network. GWAPS has become the preferred mode for loan application and e-Card activation because of the convenience and security it offers. Based on the result of a customer feedback survey in 2016, the GWAPS kiosk registered a 97.2% satisfaction rating from respondents who have used it.

GSIS was also recognized for innovation through the Electronic GSIS Members Online system. With eGSISMO, members can now view and download 24/7, their service records as well as the status of loan, claim and pension accounts. GSIS will expand this month, its functionalities that cover records of premium contributions, insurance policies, and tentative computation for life and retirement.

Trustee Wilfredo Maldia and Senior Vice President for Actuarial and Risk Management Group Severina Resurreccion accepted the plaques of citation.

ASSA provides a forum for member institutions to exchange views and experiences on social security issues. Its members comprise the Social Security Institutions of ASEAN countries namely, Brunei, Cambodia, Indonesia, Lao PDR, Malaysia, Myanmar, Philippines, Singapore, Thailand and Vietnam.