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To our Agency Authorized Officers :

Please be advised that GSIS provides information and updates on benefits and services to members and pensioners using text messages (short messaging service) and e-mail. Some of our members, however, do not receive such updates because their contact details are not updated in our record.

To address this, GSIS enjoins all Agency Authorized Officers (AAOs) to encourage all GSIS members in your organization to update their mobile numbers and email addresses whenever necessary. This is to ensure that members are notified about the status of their transactions or informed about new GSIS benefits and services. Updating the contact number in GSIS records may be done by the AAO by electronically submitting the Membership Updating Form E to the GSIS; or by the member himself through the GSIS Wireless Automated Processing System (GWAPS) kiosks located in all GSIS branch and extension offices; provincial capitols; city halls; selected municipal offices; large government agencies such as the Department of Education; Robinsons Malls; and selected SM City branches in North EDSA, Manila, Pampanga, Cebu, and SM Aura in Taguig.

The AAO’s support will go a long way in enabling our members to enjoy their GSIS benefits and services.