GSIS’s Bacolod branch gets excellent rating for service
Date Posted: 2013-05-08 18:18:56
The Government Service Insurance System Bacolod Branch Office obtained an excellent overall rating with a score of 91.57% in the Anti-Red Tape Act Report Card Survey (ARTA RCS) conducted by the Civil Service Commission (CSC) in March 2013.
Of the six areas of compliance with ARTA provisions, the branch office obtained a 100% compliance rating along the areas of anti-fixer campaign, no hidden costs, public assistance and complaints desk (PACD), and observance of the ’no noonbreak policy’.
Under the area of overall client satisfaction, Bacolod branch office received scores in the 90s -- 97.50% in physical setup, 97.18% in basic facilities, 91.31% in frontline service provider and 90.40% in respondent-client satisfaction.
Due to its EXCELLENT rating, the office is a contender for the CSC “Seal of Excellence” award this year.
“We are confident that the remaining 42 branch offices of GSIS will similarly perform as our Bacolod branch, indicating the resolve of the current Board and Management to eliminate red tape and provide the most responsive service to its over 1.7 million members and pensioners,” GSIS President and General Manager Robert Vergara said.