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GSIS bags service excellence company award in Asia CEO

Date Posted: October 20, 2016

State pension fund Government Service Insurance System (GSIS) won the prestigious ADP Service Excellence Company of the year award during the Asia CEO Awarding ceremony held last night at the Marriott Grand Ballroom in Pasay City.

GSIS is the lone government entry finalist in the category among over 30 private and public sector organizations besting co-finalists IT firm Advanced World Systems, insurance company AIG Shared Services Business Processing (Philippines), news organization Thomson Reuters Manila, as well as business process outsourcing companies 24/7 Customer Philippines, and Wipro BPO Philippines.

Presented by PLDT ALPHA, Asia CEO Awards 2016 recognizes distinctive and diverse achievements to highlight many of the most accomplished management teams and leaders in Southeast Asia.

Officer in Charge and Senior Vice President for NCR Operations Atty. Nora Malubay-Saludares accepted the coveted award on behalf of GSIS.

“I honestly think that GSIS will not be the first and last government agency to receive this distinction.”

“Many government institutions have stepped up to improve their service delivery through good governance… that is the new normal in public service”, Malubay-Saludares added.

The Subic Bay Metropolitan Authority (SBMA) also won top honors as the Leadership Team of the Year.

The pension fund cited the fruits of its reform agenda in the past six years to provide responsive service to its more than two million members and pensioners, including enhanced collection and posting efficiencies, increased claims and benefits, and a longer actuarial fund life.

In 2014 and 2015, GSIS topped the Anti-Red Tape Act customer feedback survey administered by the Civil Service Commission from a failed rating in 2012.

The System also earned in 2015, its ISO 9001:2008 certification for quality management system (QMS) on loans processing, and the coveted seal as an Island of Good Governance, an honor accorded to public institutions that have transformed themselves through good governance.