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GSIS awarded seal of excellence for frontline service

Date Posted: March 16, 2015

The Head Office of State pension fund Government Service Insurance System today received the Citizen’s Satisfaction Center Seal of Excellence award from the Civil Service Commission (CSC) for exemplary frontline service.

The GSIS Head Office is the eighth to receive the recognition along with branch offices Bayombong, Bulacan, Dipolog, Laoag, Surigao,Tagum and Tuguegarao.

These offices obtained an Excellent rating (90% and above) in the Anti-Red Tape Act-Report Card Survey (ARTA-RCS) in 2014 and had no unresolved complaint in the Contact Center ng Bayan of CSC.

ARTA-RCS is a mechanism used by the Commission to obtain clients’ feedback and assess agencies’ performance on frontline service delivery.

During the awarding ceremony at CSC’s main office in Quezon City, GSIS President and General Manager Robert G. Vergara accepted the wall-mountable glass seal bearing the “Seal of Excellence” logo to symbolize the achievement of excellence, as well as a cash reward amounting to Php100,000.00.

“This recognition will inspire us to further raise the bar of service excellence and to do more for our members as caring and responsible stewards of their savings,” Vergara said.

In 2014, GSIS garnered an overall average rating of 92% — a dramatic turnaround from a failed rating of 73.82% in 2012 under the ARTA survey.

The pension fund also topped the 2014 ARTA survey covering more than 1,000 agencies.

GSIS earned the highest percentage of offices nationwide that have been rated Excellent in the survey. Thirty eight branch offices out of 57 surveyed, or 67% earned an Excellent score with not one office receiving a failing mark.

“This award is truly a recognition of the hard work and dedication of the men and women of GSIS to deliver on the promise of responsive service to our more than 1.8 million members and pensioners”, Vergara said.