GSIS bags service excellence company award in Asia CEO. Team GSIS is Asia CEO's service excellence awardee. Former GSIS President and General Manager (PGM) Robert G. Vergara (eighth from left) and GSIS Officer-in-Charge Nora M. Saludares (ninth) hold the trophies recognizing the state pension fund as the ADP Service Excellence Company of the Year by Asia CEO. Sharing their victory are GSIS executives and PGM Vergara's spouse, Ms. Camille J. Vergara (seventh).
State pension fund Government Service Insurance System (GSIS) won the prestigious ADP Service Excellence Company of the year award during the Asia CEO Awarding ceremony held last night at the Marriott Grand Ballroom in Pasay City.
GSIS is the lone government entry finalist in the category among over 30 private and public sector organizations besting co-finalists IT firm Advanced World Systems, insurance company AIG Shared Services Business Processing (Philippines), news organization Thomson Reuters Manila, as well as business process outsourcing companies 24/7 Customer Philippines, and Wipro BPO Philippines.
GSIS bares 2016 art tilt winners. GSIS President and General Manager Robert Vergara (sixth from left) leads the ribbon-cutting ceremony to formally open the exhibit that displays over 800 participating entries in the 2016 GSIS art competition. PGM Vergara is joined by (from left) Ryan Palad, Manager, GSIS Corporate Social Advocacy Public Relations Facilities Department, Dionisio Ebdane Jr., Senior Vice President, VisMin Operations Group, Roger Santos, Board Member, Art Association of the Philippines (AAP), Romulo Galicano, artist and representational category judge, Mrs. Camille Vergara, PGM Vergara, Fidel Sarmiento, President, AAP, and Danilo Santiago, Board Member, AAP.
GSIS Now a Beacon of Good Governance. Good Governance Champions. GSIS headed by Chairman Renato de Guzman (seated fourth from right) and PGM Robert Vergara (second from right) proudly show the medallion and certificate after conferment of the seal of Island of Good Governance by the Institute of Solidarity for Asia (ISA). They are joined by ISA Chairman Francisco Duque IIII (fifth from right) and ISA Chairman Emeritus Jesus Estanislao (third from right).
State pension fund Government Service Insurance System was conferred the coveted seal of Island of Good Governance (IGG) during the Public Governance Forum held on Tuesday, March 29 at the Asian Institute of Management in Makati City. Chairman Renato de Guzman and President and General Manager (PGM) Robert Vergara accepted the award.
Seal of Excellence for Cotabato Branch. The GSIS Cotabato Branch office was recently conferred the prestigious Citizen's Satisfaction Center Seal of Excellence for exemplary frontline service under the Civil Service Commission's Anti-Red Tape Act (ARTA) survey. President and General Manager (PGM) Robert Vergara received the wall-mountable Seal of Excellence glass plaque and Php100,000 cash last January 21. Cotabato Branch with an 'Excellent' rating of 91.78 percent, is one of 25 GSIS offices that earned the seal in 2014. In his message, PGM Vergara said that the "...award will only inspire us to further raise the bar of service excellence and to do more for our members as caring and responsible stewards of their savings." PGM Vergara is flanked by (from left) - CSC Chairperson Alicia dela Rosa-Bala, former Cotabato Branch Manager Rosalinda Mendoza and Senior Vice President for VisMin Operations Group, Dionisio Ebdane Jr.
Opening of New GSIS Bohol Branch Office. GSIS PGM Robert Vergara (middle) led the ribbon cutting rites for the opening of the new GSIS Bohol Branch Office. He was assisted by (from left) Balilihan Mayor Pureza Chatto, Provincial Governor Edgardo Chatto, DepEd Superintendent Dr.Wilfreda Bongalos, and City Administrator Eddie Borja. The new GSIS Bohol Branch, located in CPG North Avenue in Tagbilaran City, is bigger and more accessible to members and pensioners.GSIS Bohol office moves to better location. Government Service Insurance System (GSIS) President and General Manager Robert G. Vergara announced that its Bohol Branch Office transferred to a better location making it convenient for its 26,000 members and pensioners in the province to transact with the pension fund.
"The move not only provides a bigger and newer space to serve our stakeholders but also renews our commitment to provide them accessible and responsive service," Vergara said during the office's inauguration held on Thursday.
ADOPT A SCHOOL DepEd-GSIS PARTNERSHIP. PGM Robert Vergara receives a certificate of appreciation from Department of Education Secretary Br. Armin Luistro FSC, in recognition of GSIS's support to the Adopt-A-School Program. The program encourages partner agencies from the government and private sectors to address the needs of government schools located in the poorest provinces or low-income municipalities. GSIS partnered with DepEd in 2014 by adopting an initial batch of 17 schools. The program will be implemented over a three-year period with a total of 49 schools for adoption -17 in 2014, 17 in 2015 and 15 in 2016. The package of assistance worth Php200,000, covers support for infrastructure/physical facilities, health and nutrition, reading program, technology, and training and development. PGM Vergara is flanked by Secretary Luistro, Corporate Communications Vice President Margie Jorillo and DepEd Undersecretary Mario Deriquito.
GSIS bares new benefit package, grants 100K to centenarians. GSIS pensioner-centenarians Cornelia Cabual and Socorro Podador, 101 and 100 years old, respectively, receive their check of Php100,000 from PGM Robert Vergara as part of the package of new milestone benefits for old-age and disability pensioners. Ninety-three year-old Salvador Hornilla also received Php20,000 from the pension fund chief.
Stakeholders Dialogue in Nueva Ecija. Nearly 2,000 members and pensioners trooped to the Nueva Ecija Doctors Colleges Gymnasium last September 18 to attend the GSIS's consultative dialogue led by PGM Robert Vergara. The PGM updated the attendees on the service breakthroughs that the pension fund has implemented in the last five years to provide responsive service to its stakeholders. These included the recently-launched additional benefits for members and pensioners namely, the increase in the funeral benefit to Php30,000 from Php20,000 and the grant of one-time benefit equivalent to one-month pension, or Php10,000 whichever is lower to more than 272,000 regular old-age and disability pensioners as of 31 December 2014. "Milestone" benefits will also be granted to pensioners. Those who will turn 90 to 94 years old as of 1 September 2015, will receive Php20,000; those 95 to 99 years old will receive Php50,000; and those who are 100 years old and above will get Php100,000. Starting 2 September 2015 and thereafter, regular pensioners will be paid the following milestone benefit on their birthday: Php20,000 to pensioners who will turn 90 years old; Php30,000 to pensioners who will turn 95 years old; and, Php50,000 to pensioners who will turn 100 years old. PGM Vergara said that "our pensioners who are 90 years old and above represent the most vulnerable members of GSIS."
Oldest Pensioners in Nueva Ecija. PGM Robert Vergara and Cabanatuan Branch Manager Mabel de Guzman pose with 102 year-old Honorio Santiago and 96 year- old Noeme Pascual, the oldest pensioners who attended the stakeholders' dialogue in Nueva Ecija held in Cabanatuan City on September 18. Mr. Santiago and Ms. Pascual receive "milestone" benefits of Php50,000 and Php100,000, respectively.
GSIS President conferred CEO-EXCEL award. COMMUNICATION THAT DRIVES CHANGE. PGM Robert Vergara is flanked by International Association of Business Communicators (IABC) Philippines' Trustees Kane Errol Choa (President), Ritzi Ronquillo (Chairman), Belle Tiongco (Corporate Secretary) and Joe Zaldarriaga (Vice President) after receiving the Communication Excellence in Organizations (CEO-EXCEL) Award from IABC Philippines on Monday, September 14 at the Intercontinental Hotel in Makati City. IABC Philippines recognized Vergara's strategic use of communication, particularly the open and active engagement of GSIS members and pensioners through nationwide face-to-face dialogues, which turned things around for what was once considered a "member-insensitive" agency.
GSIS bares winners of 11th art tilt. GSIS PGM Robert Vergara (center, in white) poses with the winners and finalists of the 2015 GSIS Art Competition during the awarding ceremony.
GSIS services soon in SM Supermalls. The nearly 1.9 million GSIS members and pensioners can soon check and update their records, as well as apply for loans, through GSIS kiosks in the Government Services Center of SM Supermall branches in Manila, Cebu, Pampanga, North EDSA, and SM Aura. PGM Robert G. Vergara (seated, third from left) signs the agreement with Annie Garcia (seated, second), president of SM Supermalls (Shopping Center Management Corporation). Witnesses to the signing were (seated, extreme left and right) SVP Juan Philip S. Evangelista of the GSIS Information Technology Services Group (ITSG) and SVP Nora M. Saludares of the GSIS NCR Operations Group. Also present at the event were other SM and GSIS executives (standing from left), namely, Luz Generoso, SM's consultant for government services; Mgr. Ronaldo C. Manila, GSIS Network and Workstation Department, ITSG; AVP Rheybie Nipas, SM Mall Management Support; VP Liza Selirio, SM Operations; Johanna Rupisan, Regional Head of SM Mall Operations; GSIS Corporate Secretary Maria Theresa A. Raagas; VP Salvacion P. Mate, GSIS Visayas Operations Office; VP Margie A. Jorillo, GSIS Corporate Communications Office; VP Erlinda D. BaĂ±ares, GSIS NCR Operations Office - Area II; VP Valerie K. Marquez, GSIS Risk Management Office; and VP Marlon Eusebio L. Mendoza, GSIS IT Infrastructure Office.
GSIS sells MET to NCCA. GSIS President and General Manager Robert G. Vergara (third from left) turns over the transfer certificate of title of the Metropolitan Theater to Chairman Felipe M. De Leon Jr. (second from left) of the National Commission on Culture and the Arts (NCCA) after the signing of the property's deed of absolute sale last June 10 in GSIS Head Office in Pasay City. Budget Secretary Florencio B. Abad, who released the budget to NCCA for the purchase of the national treasure looks on. Also in the photo are the witnesses to the signing rites held in GSIS Head Office in Pasay City: NCCA OIC Executive Director Adelina M. Suemith (first from left), and VP Leopoldo M. Escarez (fifth from left) of GSIS Real Estate Asset Disposition and Management Office.
GSIS settles BOC's bond claims. Government Service Insurance System (GSIS) President and General Manager Robert Vergara (center) hands over to Bureau of Customs (BOC) Commissioner Alberto Lina (right) a check worth Php 229,684,301.71 as payment for BOC's various customs bond claims. Witnessing the turnover is GSIS Trustee Greg Yu (left). The turnover, which was attended by bonds division chiefs of Port of Manila, Ninoy Aquino International Airport, and Manila International Container Port, was held at the GSIS head office in Pasay City.
Thumbs Up for GSIS Reforms. A stakeholder in Dagupan raises her thumb as a sign of approval for the various service innovations implemented by GSIS in the last five years during the stakeholders dialogue held in the city last May 2015. This was the second time that GSIS President and General Manager Robert Vergara engaged with some 600 Dagupan-based members and pensioners. During the dialogue, PGM Vergara provided an update on the actions taken by GSIS relative to the issues and concerns raised during the first consultation in Dagupan held in March 2011. These included the reduction in inaccurate statement of accounts from Php30 billion in 2010 to Php2.4 billion in 2014, the non-suspension of loan privileges of employees who are working in suspended agencies, the partnership with the National Museum for the management of GSIS's art collection, the responsible management of investments based on liquidity, safety/security and yield, and the improved efficiency in the processing of members' claims and benefits due to closer coordination with agency heads and AAOs, sustained cleansing of the database, implementation of the Statement of Loan Accounts (SOLA) and signing of agreements with suspended agencies.
Baguio Branch is latest Seal of Excellence Recipient. PGM Robert Vergara and Baguio Branch Manager Isagani del Rosario received from Civil Service Commission's Acting Chairman Robert Martinez, a wall mountable glass seal and cash prize of Php100,000 for earning the Seal of Excellence for exemplary service. The Baguio Branch is the 11th GSIS office to earn the award this year, along with the following branch/extension offices: Bayombong, Borongan, Bulacan, Butuan, Dipolog, Laoag, Pasay, Surigao, Tagum, and Tuguegarao. In the photo are (from left) CSC Director Marilyn Taldo, Acting Chairman Martinez, Manager del Rosario, and PGM Vergara.
Cavite Stakeholders' Dialogue. PGM Robert G. Vergara interacts with GSIS members before the start of the dialogue.
Addressing over 1,600 attendees of the Cavite Stakeholders' Dialogue at the jam-packed General Trias Cultural and Convention Center, the year's biggest gathering of members, PGM Vergara cited 2014 as a historic year for the pension fund. He reported that GSIS registered a record income of Php140 billion, on revenues of Php231.5 billion with total assets reaching Php910 billion at year-end. Claims and benefits paid to members and pensioners rose to Php84.2 billion. The processing of claims continues to improve with the reduction of documentary requirements, electronic crediting of benefits (retirement, life insurance, survivorship, and pre-need) to members' accounts, additional systems' enhancements, and 'file anywhere' policy. He added that GSIS has been reaping the product of its reforms, with its frontline service topping the 2014 Anti-Red Tape Act (ARTA) customer feedback survey by the Civil Service Commission at an overall average rating of 91 percent, with no branch office obtaining a failing mark.
GSIS opens 2015 art tilt. VP Margie Jorillo of the GSIS Corporate Communications Office and Manager Ryan Palad of the GSIS Corporate Social Advocacies and Public Relations Facilities Department turn over to Fidel Sarmiento, President of Art Association of the Philippines (AAP), the entry forms to be used for the 2015 GSIS Art Competition during the art contest's opening ceremonies at the GSIS Museo ng Sining in Pasay City. Witnessing the turnover are other AAP officers (from left) Roger Santos, Mark Louie Gonzales, Marge Lim, Ral Arrogante, Danilo Santiago, and Jo Florendo. AAP has been GSIS's partner in holding the art contest for over a decade now. The stage backdrop shown in the photo contains the contest guidelines, which were also unveiled during the turnover rites.
GSIS awarded seal of excellence for frontline service. The Head Office of State pension fund Government Service Insurance System today received the Citizen's Satisfaction Center Seal of Excellence award from the Civil Service Commission (CSC) for exemplary frontline service.
The GSIS Head Office is the eighth to receive the recognition along with branch offices Bayombong, Bulacan, Dipolog, Laoag, Surigao,Tagum and Tuguegarao.
These offices obtained an Excellent rating (90% and above) in the Anti-Red Tape Act-Report Card Survey (ARTA-RCS) in 2014 and had no unresolved complaint in the Contact Center ng Bayan of CSC.
ARTA-RCS is a mechanism used by the Commission to obtain clients' feedback and assess agencies' performance on frontline service delivery.
GSIS Dialogue in Pasig. President and General Manager Robert G. Vergara clarifies a member's concern during the first ever dialogue held in Pasig City on Friday, the first to be conducted in the National Capital Region. With more than a thousand attendees representing the Department of Education and other regional offices and local government units of Pasig, Pateros, Taguig, Marikina and the province of Rizal, the dialogue was the biggest thus far. GSIS chose Pasig for its maiden NCR dialogue given the location of the Department of Education-Central Office with more than 78,000 GSIS active members accounting for 73% of the total membership of 122,469 covered by the Pasig Extension Office. Vergara updated the attendees on the reforms implemented by the pension fund to provide responsive service to its 1.8 million members and pensioners. These include the non-suspension of loan privileges of employees working in suspended agencies, the restoration of survivorship pension, the option to change retirement date and mode, the enhancement on loan programs, the partnership with the LANDBANK (as additional servicing bank), the Home Development Mutual Fund (as conduit lender for housing and the National Museum (as manager of GSIS art works), and the increased service access points such as GWAPs kiosks, contact center, and service desks in far-flung areas. The dialogue forms part of the pension fund's effort to engage with and reach out to its members and pensioners in line with the goal of transparency.
GSIS sells BGC property for over P700M. The Government Service Insurance System (GSIS) sold its 1,600-square meter property in Bonifacio Global City (BGC) to Goldenwill, Inc. for P732 million. Goldenwill won the transparent bidding process held in September 2014. The 41% markup from the P520 million minimum bid price established a new benchmark price for BGC lots. Photo shows GSIS President and General Manager Robert G. Vergara turning over the certificate of title to Goldenwill Chairman Lee Hiong T. Wee after the signing of the deed of sale last February 9 in the GSIS Central Office, Pasay City. SVP Gracita Gilda V. Bocanegra of GSIS Financial Management Group and Chief Finance Officer Norman Vincent L. Wee of Goldenwill witnessed the event.
Iligan City. PGM Robert G. Vergara meets with stakeholders during the dialogue in Iligan last Tuesday. State pension fund Government Service Insurance System President and General Manager Robert Vergara told more than 200 GSIS members and pensioners who attended the first ever dialogue in this city, that GSIS will continue to implement policies and programs that are service-responsive and member-focused. Vergara reported on the key reforms that the System has implemented in the last four years to "be more consultative, transparent and member-focused to regain our members' trust and confidence".
Malaybalay City. A stakeholder attending the GSIS dialogue in Malaybalay poses a question to PGM Robert G. Vergara. State pension fund Government Service Insurance System President and General Manager Robert Vergara visited this city, the first time a top official did so in many years, to inform the pension fund's over 18,000 members and 3,000 pensioners in Bukidnon province, on the new policies and programs that GSIS has implemented in the last four years. "The new GSIS promised to be more consultative, transparent and member-focused to regain our members' trust and confidence," Vergara said.
GSIS, PAO pact opens Conso-loan to more than 1,000 public lawyers. More than 1,000 lawyers from the Public Attorney's Office (PAO)may now avail of the Conso-loan, the most popular loan program of the Government Service Insurance System (GSIS). This was made possible by a memorandum of agreement signed by GSIS President and General Manager Robert G. Vergara and Chief Public Attorney Percida Rueda Acosta last January 23, opening the loan facility to PAO lawyers with the rank of Public Attorney II up to chief public attorney. PAO lawyers' availment of the loan program was discontinued in 2010 when they were reclassified as special members who are not covered by GSIS retirement laws but have life insurance benefits from the GSIS. Photo shows PGM Vergara and Atty. Acosta (4th and 6th from left), sealing the agreement with a handshake. Looking on are (from L to R) GSIS executives: SVP for NCR Operations Nora M. Saludares, Membership OIC-Manager Rodrigo Manuel, GSIS QC Branch OIC-Manager Noel Alvarez, VP Sonia Holgado, PAO's Director for Financial Planning and Management Ranilo P. Regino, and Deputy Public Attorney Silvestre Mosing.