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Agency Authorized Officers

The Agency Authorized Officer (AAO) is the official representative of a government agency who not only approves loans, but also serves as a partner of the GSIS in the timely submission of updated information of his agency and its employees.

Responsibilities of the AAO

a. Certify the loan applications of members in his agency as to the following:

  • That the net take home pay of the member is sufficient to cover the regular monthly amortization of the loan applied for;
  • That the loan borrower is in active service in his agency;
  • That the loan borrower has no pending administrative and/or criminal charge against him/her; and
  • That in case of separation from the service, the agency shall make the final payment to the member only after clearance is obtained from the GSIS.

b. Ensure there is an Alternate AAO available or on duty during his absence. The alternate shall be granted access to the AAO module (a paperless transaction which requires an internet connection and a browser to be able to certify if a member is eligible to avail of  a loan), only for those dates when the Principal AAO is on leave.

c. Transmit electronically  all membership updating  request-forms to GSIS.

  • Only valid requests for record creation/ updating prepared by the authorized HR personnel shall be transmitted to GSIS.
  • Only properly filled-up membership updating form shall be transmitted to the GSIS, through the Membership Coordinator, for the updating or creation of records for members in his agency.

d. Coordinate with the Electronic Remittance File (ERF) officers on the following:

  • Timely deduction of the monthly amortization due on the loans certified or approved.
  • Changes in the membership records submitted to GSIS are duly reflected in the next generated remittance file;
  • Resolution of the Reconciliation Billing Issues (RBIs) forwarded by the GSIS are addressed and the appropriate membership updating forms are prepared and transmitted to GSIS before the following month’s remittance.

e. Monitor feedback from the GSIS Membership Coordinator and to submit any  additional requirements promptly.

f.  Transmit to the officer or employee concerned of the agency, the   circulars and/or information dissemination materials, and requests for data or information forwarded by the GSIS through the AAO module or email address of the AAO; and

g.  Attend trainings and retrainings on the use of the AAO module and the  functions of the AAOs.

Qualifications of the AAO

a. Permanent employee of good moral character;

b. Has access to service records of employees of the agency;

c. Has access to the payroll data, specifically on the paying capacity of the employees of

the agency;

d.  Has good working relationship with the ERF officers;

e. Computer literate and knowledgeable on the use the AAO module.

As of May 2013,  GSIS has about  15,000 Agency Authorized Officers nationwide.