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The GSIS’s Vision, Mission and Quality Policy


Our Vision

We will continue to build the Government Service Insurance System as the premier pension fund institution with a passion for providing world-class service to its members.

The GSIS will be transparent, autonomous, and beyond public reproach.

Our Mission

To regain the trust and confidence of our stakeholders, we will singularly pursue the social mission of our charter and promote an efficient organization that is fully automated and member-focused.

We will relentlessly strive for continual improvement in our services driven by integrity, professionalism and a culture of public service.

We will sustain the financial viability of the System and ensure its prolonged actuarial life, for the benefit not only of our existing members, but also the next generation of government employees.

We will restore the pride of the GSIS so as to retain and recruit staff that share our commitment.

Finally, we will endeavor to empower our members to enable them to participate in the evolution of our institution.

Quality Policy

In the Government Service Insurance System, we are committed to provide quality service to our members for all their social security benefits.

The design of our QMS shall consider the context and strategic direction of our organization. Our systems and processes shall be regularly evaluated and improved for effectiveness, efficiency, and compliance with legal and other regulatory requirements.

We will invest in the competence of our people through continued professional development.